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topic Technology • www.inc.com • 12 hours ago

Circuit City Trusted the Spreadsheet. Best Buy Trusted the People. Only 1 Survived

Circuit City Trusted the Spreadsheet. Best Buy Trusted the People. Only 1 Survived
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Why This Matters

Innovations like this demonstrate how technology can solve real-world problems and make daily life better for millions.
Companies racing to replace people with AI may be repeating the same mistake that destroyed Circuit City. Former Best Buy CEO Hubert Joly explains why.
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